Supplier Recovery Specialist

Job Description

About the Opportunity

This is a contract-based role supporting Accenture’s operations, focused on improving supplier warranty recovery processes. You will act as a key technical and operational link between suppliers, internal teams, and dealers—ensuring that warranty claims are properly assessed and costs are recovered wherever applicable.

The role blends technical analysis, stakeholder communication, and process enforcement, making it ideal for someone who enjoys problem-solving and working across multiple teams.

Your Role in Simple Terms

You’ll investigate warranty claims, determine what went wrong, identify who is responsible, and ensure suppliers meet their contractual obligations. At the same time, you’ll contribute to improving product reliability by highlighting recurring issues and trends.

Key Responsibilities

• Evaluate high-value warranty claims from both technical and contractual perspectives
  Approve, reject, or recover claim costs from suppliers
  Interpret supplier agreements and enforce compliance
  Handle disputes and claim escalations through internal systems
  Conduct failure analysis on parts and components
  Produce clear root-cause reports to support recovery decisions
  Provide expert-level support to dealers and internal teams
  Mentor junior team members on claim evaluation and policies
  Use tools such as telematics, diagnostic systems, and part databases to validate failures
  Identify patterns in recurring failures and support large-scale recovery initiatives
  Participate in supplier negotiations and improvement plans

Tools & Systems You’ll Use

• Microsoft Office (Excel, Word, Outlook, Teams)
  ERP systems (e.g., SAP)
  Supplier portals for claims and dispute handling
  Telematics and diagnostic platforms
  Engineering documentation (parts diagrams, specifications)

Required Qualifications

• High school diploma or equivalent (GED)
  Strong computer skills and familiarity with ERP systems
  Ability to interpret technical instructions and documentation
  Good communication and problem-solving abilities

Preferred Skills

• Experience in warranty analysis or audit support
  Background in root cause analysis
  Exposure to data analytics or reporting tools
  Negotiation or supplier management experience

Work Schedule

• Monday to Friday
  8-hour shifts within 7:00 AM – 7:00 PM (Eastern Time)

Employment Structure

• This is a contractor position managed by eTeam (employer of record)
  Compensation, payroll, and benefits are handled by the supplier
  Not eligible for direct Accenture employee benefits

Compensation Overview

Hourly rates vary depending on location and experience, typically ranging between $28 and $52 per hour across different U.S. regions.

Benefits offered through the supplier may include:

• Health, dental, and vision insurance
  401(k) retirement plan
  Timely payroll and compliance support

Compliance & Workplace Policies

This role follows U.S. labor and employment regulations. Contractors must already have valid work authorization in the United States.

Accenture promotes a workplace that is:

• Drug-free
  Inclusive and non-discriminatory
  Supportive of individuals with disabilities and diverse backgrounds

Useful Government & EU Resources

To better understand regulations, workplace rights, and compliance frameworks relevant to this role, you may explore:

• U.S. Department of Labor (Worker Rights & Employment Laws)
  Equal Employment Opportunity Commission (EEOC)
  Occupational Safety and Health Administration (OSHA)
  European Commission Employment & Social Affairs
  EUR-Lex (EU Legal Frameworks & Employment Directives)

Final Thoughts

This role is well-suited for someone who enjoys combining technical investigation with commercial decision-making. If you like digging into problems, working across teams, and ensuring accountability in supplier relationships, this opportunity offers meaningful, hands-on experience in a structured yet dynamic environment