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Software Support Engineer – Europe

Bavaria
May 8, 2026
Full Time Permanent
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Job Description

Join a fast-growing renewable energy environment where software engineering meets advanced energy storage technology. This opportunity is ideal for professionals who enjoy solving technical challenges, supporting real-world deployments, and contributing to the future of sustainable power systems across Europe.
As a Software Support Engineer, you will work closely with technical service teams, R&D specialists, and customers to improve the performance, reliability, and optimization of industrial energy storage solutions.

About the Role

This position combines software troubleshooting, technical analysis, and cross-functional engineering collaboration. You’ll support both remote and on-site operations, helping clients maintain high-performance energy systems while contributing valuable insights for continuous product improvement.
The role is well suited for engineers with experience in software systems, data analysis, firmware-enabled technologies, and industrial energy environments.

Main Responsibilities

Technical Support & Troubleshooting

  • Deliver remote and field-based technical assistance for software and system-related issues
  • Support commissioning and deployment of industrial energy storage systems
  • Diagnose operational problems and recommend corrective solutions
  • Assist field engineers through technical mentoring and knowledge sharing

Software & Data Analysis

  • Use Python and SQL to analyze operational system data
  • Identify trends, faults, and optimization opportunities through large-scale data analysis
  • Support firmware and software troubleshooting activities
  • Prepare detailed technical reports and service case documentation

Collaboration with Engineering Teams

  • Work closely with R&D, Product Quality Assurance, and supplier engineering teams
  • Support investigations into major product incidents and system failures
  • Participate in field testing and validation activities
  • Coordinate with internal engineering groups and third-party energy management partners

Documentation & Knowledge Development

  • Create technical instructions, operational guidelines, and troubleshooting materials
  • Contribute to knowledge base and technical training resources
  • Share field experiences and lessons learned across engineering teams

Candidate Profile

Required Skills & Experience

  • Experience in software engineering or technical support environments
  • Knowledge of Python, SQL, and software debugging practices
  • Understanding of firmware-based or industrial software systems
  • Strong analytical and problem-solving abilities
  • Excellent communication and teamwork skills
  • Ability to work independently and manage technical priorities effectively
  • Willingness to travel for on-site deployment and support activities

Preferred Background

  • Experience with AI systems, knowledge base development, or simulation tools
  • Familiarity with renewable energy or energy storage technologies
  • Experience collaborating with multidisciplinary engineering teams
  • Strong engineering fundamentals and troubleshooting intuition

Why Join This Opportunity?

Work on Sustainable Technology

  • Contribute directly to renewable energy innovation and large-scale energy storage solutions supporting the transition toward cleaner power systems.

Collaborative Engineering Culture

  • Work alongside skilled software engineers, technical specialists, and product development teams focused on solving complex industrial challenges.

Career Growth & Technical Development

  • Gain exposure to advanced energy technologies, large-scale data analysis, and real-world infrastructure deployments across Europe.

Meaningful Impact

  • Your work will help improve system reliability, operational efficiency, and customer satisfaction within the renewable energy industry.

Helpful Government & EU Energy Resources

 

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