IT Support Engineer Windows (m/w/d) gesucht

Job Description

About the Role

A globally operating IT organization is seeking dedicated and service-driven IT Support Engineers / Desktop Technicians (m/f/d) to strengthen its workplace IT support team in Hamburg.

In this role, you will act as a key contact for end users, ensuring smooth daily IT operations across a modern, international workplace environment. You will work closely with technical teams to maintain, troubleshoot, and improve IT systems while supporting employees both on-site and remotely.

This position is ideal for professionals who enjoy solving technical problems, interacting with users, and working with modern Microsoft-based infrastructures.

Key Responsibilities

• Provide 1st and 2nd level IT support for employees (remote and on-site)
  Diagnose and resolve hardware, software, and basic network issues
  Install, configure, and maintain Windows 10/11 client systems and peripherals
  Support Microsoft 365 applications and services in daily operations
  Manage and maintain Active Directory environments including group policies
  Assist with mobile device management (iOS and Android devices)
  Document incidents and solutions using ticketing systems
  Collaborate with internal IT teams to improve service quality and system stability

Required Profile

• Minimum 2 years of experience in IT Support / Desktop Support roles
  Strong knowledge of Windows 10/11 environments
  Practical experience with Microsoft 365 administration and troubleshooting
  Understanding of Active Directory (AD) and Group Policy Objects (GPOs)
  Familiarity with hardware diagnostics and software support
  Experience using IT ticketing systems
  Fluent in both German and English (spoken and written)
  Strong communication skills and a service-oriented mindset

What’s Offered

• A dynamic role in an international IT environment
  Exposure to modern workplace technologies and global IT standards
  Structured onboarding and continuous professional development opportunities
  A supportive and collaborative team culture
  Long-term career stability within a growing organization
  Access to modern IT infrastructure and tools

Useful EU Resources for IT Professionals & Digital Careers

European Union Portal — General gateway to EU institutions, programs, and initiatives
European Commission – Digital Strategy — Insights into EU digital transformation policies and IT innovation
EU Employment & Social Affairs — Guidance on jobs, skills, and workforce development in Europe
EUR-Lex Legal Database — Access to EU laws, including digital and data regulations
European Commission Overview — Official EU policies, including technology and innovation frameworks